Effective Date: 08/04/2025
At SS Micro Infosolutions, customer satisfaction is our top priority. This Refund and Return Policy outlines the conditions under which refunds or returns may be granted. By purchasing our products or services, you agree to this policy.
1. General Policy
We stand behind the quality of our products and services. If you are not satisfied with your purchase, we’re here to help — subject to the conditions outlined below.
2. Eligibility for Refunds
Refunds may be considered in the following cases:
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Defective Products: If the product received is damaged or defective.
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Service Failure: If the purchased service is not delivered as promised and the issue is not resolved within a reasonable time.
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Duplicate Payment: In case of accidental duplicate payments.
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Cancellations: If a request for cancellation is made before the service or product has been delivered or dispatched.
Note: Customized products, digital services (such as software downloads), or completed consultancy sessions are non-refundable unless otherwise specified.
3. Return Conditions (for Physical Products)
To be eligible for a return:
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The item must be unused, in original packaging, and in the same condition as received.
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Returns must be initiated within 7 days of delivery.
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Proof of purchase or invoice is required.
Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part.
4. Non-Returnable/Non-Refundable Items
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Custom-built hardware or software solutions
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Digital products once delivered
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Services that have already been rendered
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Diagnostic reports (if applicable)
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Subscription fees after the first 7 days of use
5. Process for Refunds/Returns
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Contact our support team at [Insert Email] with your order number and reason for return or refund.
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Once approved, we will provide return instructions or process the refund.
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Refunds will be made via the original payment method within 7–10 business days of approval.
6. Late or Missing Refunds
If you haven’t received a refund:
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Double-check your bank or credit card account
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Contact your payment provider — it may take some time before your refund is officially posted
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If you still have not received your refund, please contact us at [Insert Email]
7. Contact Us
For any questions related to this Refund and Return Policy, please reach out to us:
SS Micro Infosolutions
Lucknow (Bharat)
sunil@ssmicro.com
+91-9335-654-115
